Help
Your account
First-deposit refund
If the first deposit does not profit, you get that amount back. Not a coupon. Not store credit. Later deposits are ordinary trading.
What counts
The first funded deposit we credit on a new account. If that deposit does not show a profit on the desk book, you may request the full amount back, subject to the Terms of Use.
What does not
Later deposits, conversions, and trades. Identity that is incomplete. Abuse, fraud, or a return we cannot send lawfully. Network or bank fees on the way back, unless we caused them.
Leaving
You can ask to close the account at any time. We do not keep you for a cycle, a quarter, or a minimum balance. The refund is not a promise that later holdings will make money.